Select Search on the taskbar, and type command prompt. If you can't connect to the network on any device, continue to the next step.Ĭheck to see if there is a problem with the connection to your Wi-Fi router. Do this by using a ping test. If you can connect, the source of the problem is likely due to your device-go to the section Network troubleshooting on your device. On another laptop or phone, try to connect to the same network. If you can't connect to another website, go to the next step. If the website opens, there might be a problem with the specific website. If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. Try the following steps to help narrow down the source of the problem. The steps you take to restart your modem and router can vary, but here are the general steps.Ĭonnection problems can be due to a variety of reasons-problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. This helps create a new connection to your internet service provider (ISP). (An indicator light usually shows when it's on.) Make sure the physical Wi‑Fi switch on your laptop is turned on. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, check out Wi-Fi problems and your home layout. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. These will appear as separate networks in the list of available Wi-Fi networks. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. Try connecting to a network on a different frequency band. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again. If it does, select the Wi-Fi network, and they try to connect to it. Select Manage Wi-Fi connections ( >) on the Wi-Fi quick setting, see if a Wi-Fi network you recognize and trust appears in the list of networks. Also, make sure Airplane mode is turned off. Select the No internet icon on the right side of the taskbar, and make sure Wi-Fi is turned on. Right click the network icon in the right side of the taskbar and select Diagnose network problems or open Get Help for Network & Internet Run Get Help to troubleshoot and fix common connection problems. This is not always easy and can be very time consuming, but may be your best bet.Try these things first to help you fix or narrow down the connection problem. This is not always easy, or successful, so sometimes tcpdump is required to watch traffic and see what is happening. Troubleshooting your network is not something I'd be able to help with unless I had more information about it's setup, but the basics are to test the same way at each joint (typically routing point or switch) to see when the problem starts occurring again. If this is clear, then your IW is fine, and you know it is your network, if it is not clear, then run new cabling between there and the DMARC. Connect the ISP device back up to where you had it before and again, connect with just a laptop and run the same ping test again. Now if you see no issues here, then your problem is your IW or something on your network. If you see problems here, then it is your ISP's issue and you need to call them, they will do the rest. It it is only for a few seconds, set your ping intervals to 200 ms instead of 1 second and let it run overnight. Connect a laptop to the ISP device and run ping tests to your ISP's primary DNS (this is typically at your first hop and the best place to start). The best method is to start with your ISP device (t1 router, dsl modem, cable modem, etc) and connect it right up to the DMARC (smart jack if it is a t1, bonding device if it is eoc) using a new, short patch cable. The best way to start is to remove as many variables as possible. The hard part about intermittent issues is determining where it is intermittent - you need the where before you can determine the why. I deal with this sort of troubleshooting on a daily basis.
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